FAQs

Welcome to the Twisted n’ Tangled FAQ! If you still have questions after reading through, feel free to get in touch — we’re always happy to help.

🧵 Who makes all these cozy things?

Everything in the shop is handmade by April — mom, maker, and yarn-obsessed creative behind Twisted n’ Tangled. Each item is made in small batches, right here in the U.S.

📦 Do you ship internationally?

At this time, we ship within the U.S. only. We hope to expand in the future — follow along on Instagram for updates!

⏳ What’s your processing time?

Most orders ship within 5–7 business days unless otherwise noted. Custom orders may take a bit longer (up to 2 weeks), depending on complexity and materials.

💌 Do you accept custom orders?

Yes! We love creating personalized pieces. Please visit our Custom Orders page or send us a message with your idea and we’ll do our best to make it happen!

🧼 How do I care for my items?

Crochet Plushies & Keychains

  • Spot clean gently with a damp cloth

  • Avoid machine washing to preserve shape

Knitwear

  • Hand wash cold, lay flat to dry

  • Avoid wringing or twisting

Sewn Accessories (scrunchies, etc.)

  • Machine washable (cold, gentle cycle)

  • Air dry recommended

🎪 Where can I shop in person?

You can find us at local craft fairs, vendor markets, and pop-up events! Visit our Events page for the latest schedule.

💳 What payment methods do you accept?

We accept major credit cards, Shop Pay, Apple Pay, and PayPal — safe and secure checkout, always.

❌ Do you accept returns?

Due to the handmade nature of our items, all sales are final. However, if there’s an issue with your order, please reach out and we’ll do our best to make it right!

Thank you for supporting handmade and shopping small. Each order means the world!